At Sociality, we value transparency and fairness in all customer relationships. This policy outlines your rights regarding cancellations, withdrawals, and renewals of subscriptions.
1. General Principles
- All subscription fees are quoted in USD and payable through approved payment gateways.
- Instead of issuing refunds after payment, Sociality applies a cooling-off period before any payment is finalized or service is delivered.
- This ensures customers may withdraw freely within the defined timeframe.
2. Cooling-Off Periods
• Starter Offer (One-Off Plan):
- A 7-day cooling-off period applies from the date of subscription.
- During this period, no payment is processed and no work is undertaken by Sociality.
- If the customer does not withdraw within 7 days, the payment is captured and the assessment process begins.
- Withdrawal requests must be sent by simple email to info@sociality.dnci.net.
• Annual Subscription Plans:
- A 14-day cooling-off period applies from the date of subscription.
- During this period, no payment is processed and no work is undertaken by Sociality.
- If the customer does not withdraw within 14 days, the payment is captured and the subscription becomes active.
- Withdrawal requests must be sent by simple email to info@sociality.dnci.net.
3. Renewals & Terminations
- Annual subscriptions automatically renew on the contract anniversary date.
- Customers wishing to terminate or downgrade (e.g., switch to Starter) must notify Sociality at least one month before the renewal date.
- Terminations or downgrades requested less than one month before renewal will take effect at the next renewal cycle.
4. Exceptional Cases
If a duplicate subscription or technical error occurs, Sociality will investigate and resolve the issue, including issuing a refund if necessary.
5. Contact
All withdrawal or termination requests must be sent to:
Email: info@sociality.dnci.net
Website: https://sociality.dnci.net/